Returns & Exchanges

At You Matter, we want you to feel as good as you look. If your new fashion pieces aren't a perfect fit, we offer a hassle-free 30-day return policy for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all labels and tags are intact to maintain eligibility for a full refund.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.